Group productivity and collaboration can be greatly enhanced using social media tools. Tasks such as managing, supervising, and group work can easily be done using many different tools available in social media. Among the most commonly used tools by individuals and organizations are email, instant messaging (IM), and blogs. All these are tools to help organizations work more efficiently and effectively. More tools exist that can help in project management and development. Tools such as wikis can be used for collaborative work by between two or more people in different locations.
All these tools enable work to be done across different locations. The common name used for these tools is the term ‘Groupware’. From the term itself, you get an understanding to say it has to do with groups working together, or simply, collaborating.